Refund and Returns Policy of Poppyglownie

Effective Date: February 17, 2025

At Poppyglownie, we strive to ensure customer satisfaction by offering high-quality accessories and excellent service. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be made within 14 days of receiving the product.
  • Items must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase (order number or receipt) is required for all returns.
  • Certain items, such as final sale, personalized, or custom-made products, are non-returnable.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us at info@poppyglownie.com with your order details and reason for the return.
  2. Our team will review your request and provide return instructions.
  3. Securely package the item and ship it to the return address provided.
  4. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

3. Refund Policy

  • Approved refunds will be processed within 5-7 business days after receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs are non-refundable, except in cases where the product was defective or incorrect.

4. Exchanges

  • If you receive a damaged or defective item, we offer free replacements at no additional cost.
  • Exchanges must be requested within 7 days of receiving the product.
  • For size or color exchanges, customers may be responsible for return shipping costs.

5. Non-Returnable Items

Certain products cannot be returned or refunded, including:

  • Final sale items
  • Gift cards and digital products
  • Personalized or custom-made items

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at info@poppyglownie.com, and we will assist you in resolving the issue.

7. Contact Us

For any refund or return inquiries, please reach out to us:

📧 Email: info@poppyglownie.com
📍 Address: 414 Clearview Drive, Denver, Colorado, United States
📞 Phone: 303-686-0175