Shipping Policy of Poppyglownie
Effective Date: February 17, 2025
At Poppyglownie, we strive to provide fast, reliable, and cost-effective shipping for all orders. Please review our shipping policy below to understand delivery timelines, shipping fees, and other important details.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking details.
- During peak seasons or sales events, processing times may be extended slightly.
2. Shipping Methods & Estimated Delivery Times
We offer various shipping options based on your location:
United States
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
International Shipping
- Standard International Shipping: 10-20 business days (depending on the destination)
- Express International Shipping: 5-10 business days
Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.
3. Shipping Fees
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free standard shipping is available on orders over $75 (U.S. only).
- International orders may be subject to additional customs duties, taxes, or import fees, which are the customer’s responsibility.
4. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your package directly on our website or through the carrier’s tracking system.
- If you do not receive a tracking update within 5 days, please contact us at info@poppyglownie.com.
5. Lost, Delayed, or Damaged Shipments
- If your package is lost in transit, please reach out to us, and we will assist you in filing a claim with the carrier.
- Poppyglownie is not responsible for delays caused by shipping carriers, customs clearance, or weather conditions.
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage for a resolution.
6. Incorrect Address or Failed Delivery
- Customers are responsible for providing an accurate shipping address at checkout.
- If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees.
- If an order is marked as “delivered” but has not been received, please check with your local post office or neighbors before contacting us.
7. Contact Us
For any shipping-related inquiries, please contact our support team:
📧 Email: info@poppyglownie.com
📍 Address: 414 Clearview Drive, Denver, Colorado, United States
📞 Phone: 303-686-0175